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Enterprise Engagement Governance|Last Updated: 2026

Terms of Service & Engagement

Official operational terms governing software engineering contracts, 100% IP source code ownership, SLA guarantees, NDA protection, and client partnership standards.

1. General Terms & Acceptance

These Terms of Service constitute a legally binding agreement between you (individually or representing an enterprise) and PT Wesclic Indonesia Neotech ("Wesclic").

By accessing our digital assets, requesting technical scopes, or executing a Statement of Work (SOW/SPK), you acknowledge and accept all operational frameworks outlined herein.

2. Scope of Engineering Services

Wesclic delivers enterprise engineering and digital transformation competencies encompassing:

Custom Software & PlatformWeb platform engineering, cross-platform mobile apps, microservices, and high-concurrency backends.

ERP & CRM ImplementationCertified Odoo ERP customization, Zoho CRM deployment, and Indonesian tax API integrations.

System Integration & APIsHeterogeneous database sync, enterprise API gateways, and automated ETL pipelines.

IT Advisory & DevOpsArchitecture reviews, security hardening, cloud orchestration, and continuous SLA support.

3. Intellectual Property (100% Code Ownership)

Wesclic IP Transfer Guarantee: Upon final milestone fulfillment under the contractual agreement:

100% Client Ownership: Full bespoke source code, database architectures, and engineering assets transfer irrevocably to the client.
Zero Vendor Lock-In: Clients retain unrestricted autonomy to deploy, maintain, or evolve the codebase independently.
Open Core Dependencies: Standard underlying dependencies (Next.js, Odoo, PostgreSQL) remain governed by their respective licenses (MIT/LGPL).

4. Confidentiality & Non-Disclosure (Strict NDA)

Both parties mutually covenant to maintain strict confidentiality regarding proprietary business logic, system schematics, and operational trade secrets exchanged during technical discovery and execution. These obligations survive indefinitely beyond project culmination.

5. Payment Milestones & Billing

Financial governance is structured transparently per contractual stipulations:

Invoicing is executed according to structured milestone deliverables defined in the signed SOW.
Invoices include statutory Indonesian VAT/tax invoicing compliant with DJP regulatory requirements.
Final production credentials and root transfers occur following formal acceptance sign-off (BAST).

6. Warranty Period & SLA Guarantees

Wesclic reinforces delivery excellence with explicit warranty frameworks:

Bug-Fix WarrantyZero-cost remediation of functional discrepancies during the contractual warranty window (30 to 90 days post-handover).

SLA Managed SupportOptional continuous SLA tiers covering high-availability infrastructure monitoring, automated backups, and 24/7 triage.

7. Governing Law & Dispute Resolution

These terms are governed exclusively by the laws of the Republic of Indonesia. Any disputes arising out of technical engagements shall primarily be resolved through amicable executive consultation, failing which the parties submit to the exclusive jurisdiction of the competent District Court in Yogyakarta, Indonesia.

8. Contractual Inquiries & Legal Counsel

PT Wesclic Indonesia Neotech

For enterprise custom SOW adaptations, mutual corporate NDA execution, or commercial contracting inquiries, connect with our legal & solutions team:

Email Legal & Kontrak:[email protected]

Hotline Kemitraan:+62 811-2646-497

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