Which cloud providers and infrastructure stacks do you support?

We support all major cloud platforms including AWS, Google Cloud (GCP), Microsoft Azure, Alibaba Cloud, DigitalOcean, and Indonesian On-Premise private data centers across monolithic, microservices, and Kubernetes environments.

Does Managed Services cover application bug fixing or only server infrastructure?

Our Managed Services flexibly cover both: infrastructure maintenance (DevOps/SysAdmin) alongside allocated developer standby hours for application hotfixes, library upgrades, and minor API adjustments.

What is your backup procedure and Disaster Recovery strategy?

We enforce encrypted multi-location (off-site and cross-region) daily automated backups, complemented by regular restoration simulation drills to guarantee tight Recovery Time (RTO) and Recovery Point (RPO) objectives.

What communication channels are provided for emergency incidents?

Clients receive access to a dedicated ticketing helpdesk, priority WhatsApp/Slack channels, and a 24/7 technical emergency hotline with transparent end-to-end incident logging and resolution tracking.

PARTNERSHIP MODEL • MANAGED SERVICES

Ensure System Stability & Security with 24/7 Managed IT.

Q: What is your response time SLA for critical production incidents?

For critical incidents (Severity 1 / P1 — total outage or transaction failure), our response time is under 15 minutes with immediate 24/7/365 mitigation protocols. For minor non-critical issues, responses range between 1 to 4 hours depending on the chosen SLA tier.

Proactive Telemetry, 99.9% Uptime SLA, and Continuous Maintenance.

Prevent costly business downtime. Wesclic infrastructure engineers monitor, maintain, and safeguard your servers, databases, and applications round-the-clock with contract-backed SLAs.

Consult Managed Services via WhatsApp

99.9% Uptime SLA Guarantee

< 15 Min Critical Incident SLA

Automated Daily Backups

Proactive Security Hardening

WHY MANAGED SERVICES

Zero Infrastructure Anxiety, Flawless Business Continuity

Delegate operational overhead to dedicated specialists so your internal team focuses solely on business growth.

24/7 LIVE

24/7 Proactive Monitoring & Alerting

Real-time telemetry across cloud infrastructure, databases, servers, and APIs. Anomalies are flagged and mitigated before end-users experience downtime.

Full telemetry: CPU, memory, latency

Automated anomaly alerting

< 15 min response time for critical incidents

SLA BACKED

Guaranteed 99.9% Uptime SLA

Contractual 99.9% uptime SLA commitments with tiered severity handling (P1 to P4) and transparent post-mortem root-cause analysis.

99.9% system uptime commitment

Tiered incident triaging (P1-P4)

Comprehensive Root Cause Analysis (RCA)

SECURITY

Security Hardening & Tested Backups

Scheduled security patching, vulnerability scans, SSL certificate rotation, and automated disaster recovery backup drills.

Automated daily off-site backups

Routine vulnerability dependency patching

Disaster Recovery (DR) readiness

COST EFFECTIVE

Maximized ROI Without In-House NOC

Save substantial annual OpEx compared to establishing an in-house 24/7 NOC team with night shifts and specialized monitoring toolchains.

Zero in-house 24/7 NOC hiring expenses

Predictable flat monthly subscription

Direct access to senior cloud engineers

SERVICE COVERAGE AREAS

End-to-End Protection from Server Metal to App Code

Comprehensive operational support eliminating security vulnerabilities and performance bottlenecks.

0124/7 Monitoring

Cloud & Server Infrastructure

Management of VMs, Docker/Kubernetes clusters, load balancers, and auto-scaling rules on AWS, GCP, Azure, or On-Premise.

02Uptime SLA

Application & API Health

API latency monitoring, error tracing (Sentry/New Relic), uncaught exception handling, and application bug-fixing standby.

03Daily & Weekly

Database Tuning & Backups

Slow query tuning, database indexing (PostgreSQL, MySQL, Redis, MongoDB), automated daily snapshots, and restoration tests.

04Proactive

Security & Vulnerability Audits

OS security patching, open-port scanning, firewall rules, automated SSL/TLS renewals, and regulatory compliance posture.

05Monthly

Monthly Health & SLA Reports

Comprehensive monthly performance reports, verified uptime percentages, resolved ticket logs, and cloud cost optimization insights.

DECISION GUIDE

When is Managed Services the Right Fit for You?

CHOOSE MANAGED SERVICES IF

Live Production Systems Demanding Uninterrupted Uptime

Your platform runs business-critical operations 24/7 where downtime directly harms revenue.
You wish to avoid heavy OpEx from maintaining internal 24/7 shifts of SysAdmins, DevOps, and NOC engineers.
You require binding Service Level Agreements (SLAs) with contractually guaranteed emergency response times.
You want automated backups, security audits, and bug standby without exhausting your core product team.

ALTERNATIVE MODELS

Looking for Other Models?

Project-Based

End-to-end new software development with fixed scope, budget, and milestone delivery.

Dedicated Teams

Full-time exclusive engineering squads executing your ongoing product roadmap.

Compare 3 IT Partnership Models

Choose the partnership structure aligned with your project requirements, timeline, and financial strategy.

Project Based

Project ScopeFixed & Clearly Defined

TimelineFixed Milestones & Deadline

Control & SupervisionOutput-focused via PM

CommunicationSprint Demos & Status Updates

FlexibilityControlled Change Requests

Pricing ModelFixed Price (Milestone Invoices)

Team Size3 - 7 Dedicated Specialists

Contract CommitmentUntil Sign-off & Warranty

Ideal ForNew web/mobile apps, MVPs, and well-scoped builds

Dedicated Team

Project ScopeDynamic & Evolving

TimelineOngoing / Long-term

Control & SupervisionDirect Team Management

CommunicationDirect Daily Standups

FlexibilityVery High (Backlog Driven)

Pricing ModelMonthly Retainer per Seat

Team Size5 - 15+ Engineers

Contract Commitment6 - 12+ Month Retainer

Ideal ForComplex SaaS and product teams needing dedicated engineers

CURRENT MODEL

Managed Services

Project ScopeMaintenance, Monitoring & Support

TimelineContinuous (SLA-based)

Control & SupervisionDelegated Operations

CommunicationHelpdesk & SLA Ticketing

FlexibilityDefined by SLA Tier

Pricing ModelMonthly Subscription

Team Size2 - 5 Support Staff

Contract CommitmentAnnual Contract

Ideal For24/7 infrastructure stability and system maintenance

Evaluation Criteria	Project Based	Dedicated Team	CURRENT MODEL Managed Services
Project Scope	Fixed & Clearly Defined	Dynamic & Evolving	Maintenance, Monitoring & Support
Timeline	Fixed Milestones & Deadline	Ongoing / Long-term	Continuous (SLA-based)
Control & Supervision	Output-focused via PM	Direct Team Management	Delegated Operations
Communication	Sprint Demos & Status Updates	Direct Daily Standups	Helpdesk & SLA Ticketing
Flexibility	Controlled Change Requests	Very High (Backlog Driven)	Defined by SLA Tier
Pricing Model	Fixed Price (Milestone Invoices)	Monthly Retainer per Seat	Monthly Subscription
Team Size	3 - 7 Dedicated Specialists	5 - 15+ Engineers	2 - 5 Support Staff
Contract Commitment	Until Sign-off & Warranty	6 - 12+ Month Retainer	Annual Contract
Ideal For	New web/mobile apps, MVPs, and well-scoped builds	Complex SaaS and product teams needing dedicated engineers	24/7 infrastructure stability and system maintenance

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions on Managed Services

Transparent answers regarding SLA commitments, disaster recovery protocols, multi-cloud setups, and emergency escalation.